How to Create Channels as a Manager

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GaggleAMP Channels make it easy for Managers and Members to organize content, find activities that are relevant to certain groups, and posts to engage with. 

 

Channels are a convenient way to organize content by topic and Gaggle Managers use Channels as a way to drive relevant content to their Members. Members have the opportunity to subscribe to Channels in order to filter content relevant to them. This leads to higher participation because Members are less likely to get frustrated and abandon the program because they are not sifting through irrelevant content.

 

But, before diving into the deep end, it’s important to consider how you are going to set up your Channels. You need to identify your Channel strategy.

 

 

What is Your Channel Strategy?

Channels can serve a formal business purpose, like communicating event details or relaying information about a product line, or they can be casual and include topics such as ‘Watercooler’ or ‘Weekend Plans’ to open up engagement with your teams. You’ll need to consider what structure works best for your company, or even a combination of structures, before delving into Channels with your Members.

 

Here are a few common structures we’ve seen when setting up Channels.


International Teams & Multi-Unit Locations

Communications may vary by location, but every location may have a vested interest in the same topics. For instance, you might see Channels separated into different topics but the user groups reserved for segmenting by location. 

 

Segmentation by Department

Channels can be set up to have relevant activities, posts, and discussions based upon happenings in a company’s department. In these instances, you might see Channels set up by departments, like Marketing, Sales, Product Development, Customer Success, IT, and more. Content that appears in those channels is specific to those departments.

 

This can also be achieved by segmenting the departments into User Groups and the Channels by topic.

 

Product Line & Partnerships

In addition to any of the above, it is helpful to see Channels by product line or by partnerships to communicate activities or acquire posts by subject matter experts in these areas. Product-specific or relationship-specific activities and posts can be created to learn more about the product or partnership. Examples of these Channels may be by product name or partnership name if you have many.

 

Of course, the set up of your Channels will be unique to you and your company. 

 

How to Create a Channel

Desktop

To create a Channel, if in the Manager view, click the ‘Member View’ button in the upper right of the navigation menu. 


To access the Channels, navigate to ‘Activities’ under the ‘Discover’ section or ‘Activities’ from the ‘My Feed’ section.

 

 

What is Your Channel Strategy?

Channels can serve a formal business purpose, like communicating event details or relaying information about a product line, or they can be casual and include topics such as ‘Watercooler’ or ‘Weekend Plans’ to open up engagement with your teams. You’ll need to consider what structure works best for your company, or even a combination of structures, before delving into Channels with your Members.

 

Here are a few common structures we’ve seen when setting up Channels.


International Teams & Multi-Unit Locations

Communications may vary by location, but every location may have a vested interest in the same topics. For instance, you might see Channels separated into different topics but the user groups reserved for segmenting by location. 

 

Segmentation by Department

Channels can be set up to have relevant activities, posts, and discussions based upon happenings in a company’s department. In these instances, you might see Channels set up by departments, like Marketing, Sales, Product Development, Customer Success, IT, and more. Content that appears in those channels is specific to those departments.

 

This can also be achieved by segmenting the departments into User Groups and the Channels by topic.

 

Product Line & Partnerships

In addition to any of the above, it is helpful to see Channels by product line or by partnerships to communicate activities or acquire posts by subject matter experts in these areas. Product-specific or relationship-specific activities and posts can be created to learn more about the product or partnership. Examples of these Channels may be by product name or partnership name if you have many.

 

Of course, the set up of your Channels will be unique to you and your company. 


How to Create a Channel

Desktop

To create a Channel, if in the Manager view, click the ‘Member View’ button in the upper right of the navigation menu. 


To access the Channels, navigate to ‘Activities’ under the ‘Discover’ section or ‘Activities’ from the ‘My Feed’ section.

 

Discover_Activities.pngMy_Feed_Activities.png

 

On the left-hand sidebar, locate the ‘My Channels’ widget. Here is where you can see the Channels you follow and create new Channels. Choose the ‘+’ sign next to the title ‘My Channels’ to create your first Channel.

 

My_Channels_Widget_in_GaggleAMP.png

 

A slide-over will appear in which you can curate details about this channel.

 

Create_a_New_Channel_in_GaggleAMP.png

 

  1. Photo: Drop an image here or upload an image from your computer. The image you choose here will appear at the top of the Channel. Here’s an example of one of our internal Channels for Case Studies.

    Note: Dropping an icon in the ‘camera’ drop zone will apply an image as a Channel icon that is seen on Mobile.

    Channel_Cover_Photo_in_GaggleAMP.png

  2. Channel Name: This is the Channel title. It should be specific enough to know the contents of the Channel but also short and sweet. 

  3. Description: This describes the contents of this Channel and what to expect for activities and posts. Members of your Gaggle have the option to search for Channels through the Activities feed in the Discover section. If it is a public channel, it will be visible to your Members to join.

  4. Hashtag: This is the hashtag associated with this Channel. Adding a hashtag to a Channel automatically applied this hashtag if you create an Activity from a post within this Channel.

  5. Set Channel Start and End Date: Most Channels will not require a start and end date if you want them to be evergreen. However, from time to time, there are Channels that you may create that are time bound, like for an event. In that instance you can set a start and end date for this Channel.

    Note: Posts cannot be made to a Channel before the start and after the end dates. The Channel and its content are visible until the Channel is deleted. So, you will see a Channel in “My Channels” before the start date but won’t be able to post to it until the start date.

  6. Set Channel As Private: From time to time you might want to create a Private Channel. By selecting the ‘Set Channel as Private’ toggle, it will only be discoverable to those invited to the channel who will see it in the ‘Discover Channels’ section. The creator of the Channel may invite Members to this Channel or retain it for personal use.

Example of a completed slide-over:

 

Creating_a_New_Channel_in_GaggleAMP.png

 

Once you click ‘Create Channel’ it will appear in the ‘My Channels’ feed. By choosing that Channel, you will be able to see activities and posts that have been created. 

 
My_Channels_Display_in_GaggleAMP.png
 

Inviting Members to a Channel

Unless a Channel was created to be a private Channel, all Channels are discoverable. Even if a channel is public, you may want to invite Members to it in order to draw their attention to it. Let’s take a look at how to invite others to your Channels.

First, you’ll want to open the Channel you want to add Members to. If you have not already opened a Channel, from the ‘My Channels’ view, choose the Channel you want to add people to and click on it.

 

Note: You will be automatically directed to the invite Member screen when you designate a Channel as ‘Private.’

 

Next, locate the circle with the three dots. You can find it in both the expanded and non-expanded view of the Channel.

 

Channels_-_Additional_Features_in_GaggleAMP.png

 

Channels_Advanced_Menu_in_GaggleAMP.png

 

Once selected, you can:

  1. Edit: Here you can edit the original contents of the Channel when it was created. This includes modifying the images, Channel Name, Description, Hashtag, Start/End Date, and even Privacy.

  2. Invite Members: Invite Members to your Channel from here. A slide-over will appear in which you can search for Members of your program using the search bar or segmenting them by user groups. Choose the checkbox next to their name and select ‘Invite Members’ when you are happy with your selections.

    Inviting_Members_in_GaggleAMP_to_Channels.png

  3. Delete: This will permanently delete all posts and related post data. In addition, the Channel label will be removed from any Activities tied to the channel.

 

Locating Channel Invitations You Have Declined

From time to time, a Member may decline a channel invitation but later changes their mind. Locating declined channel invitations is pretty simple.

 

From the My Channel section you will see two navigation options, backward and forward. If you select either from ‘My Channels,’ you will be directed to the ‘Declined Channels.’ 

 

My_Channels_Toggle_in_GaggleAMP.png

 

Declined_Channels_Toggle_in_GaggleAMP.png

 

To join that Channel, simply select the Channel, and choose ‘Follow Channel’ and you’ll start to receive activities from this Channel.

 

Following_Channels_in_GaggleAMP.png

 

Changing Channel Notifications

Some Channels may be noisier than others and it may be in your interest to set parameters around each of the Channels and how often they deliver content to you.

 

First, select the Channel you wish to adjust the settings on and choose the bell icon. 

 

Channel_Notificaitons_in_GaggleAMP.png

 

This will activate a slide-over.

 

Channel_Notification_Settings.png

 

Here you can adjust your settings for this Channel. It’s important to note that your default Account Settings are found under Activity Settings by clicking on the image in the upper right corner, then selecting ‘Notifications.’

  1. Mute Channel: Choosing this toggle will mute all notifications for this Channel. This is often really helpful when you have connected an RSS feed to your Channel where you might want access to all the activity being generated but do not wish to be notified.

  2. Mute Email Notifications: Activating this toggle will deactivate the automatic email notifications for this Channel.

  3. Mute Mobile Notifications: Activating this toggle means you will no longer receive notifications pertaining to this Channel on your mobile device.

 

How to Create a Channel

Mobile

To create a Channel in the mobile app, open the ‘More’ hamburger in the lower right corner, click on the ‘+’ in the top header, and then add your Channel details.

 

How_to_Create_a_Channel_on_GaggleAMP_Mobile.png

 

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