Why am I not receiving GaggleAMP emails?

This article refers to GaggleAMP Classic, a deprecated version of the platform. If you're looking for articles for newer versions of the platform, please refer to the GaggleAMP Members section.
GaggleAMP uses email to send out a variety of notifications and reports. If you believe that you or your Members are not receiving emails, please follow the following process:
  1. Check your SPAM folder to see if any GaggleAMP emails are caught in there. If you do find some, add GaggleAMP to the list of approved email domains.
  2. Contact your IT Department and ask them to "whitelist" any emails with the from domains @gaggleamp.com and @ses.gaggleamp.com
  3. If the problem still persists, click the orange Support button from within GaggleAMP and report the issue.

Sample message to your IT Department:
"We are currently using a service called GaggleAMP to help us amplify our social media efforts. That service uses emails as part of its notification process. We suspect that these may be blocked at our company level. If we have a corporate email filter, could you add the domains @gaggleamp.com and @ses.gaggleamp.com to our list of approved or whitelisted domains? Please let me know when we have, so I may request some test emails from GaggleAMP."

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